How do virtual waiting rooms work?
A deep dive into how virtual waiting rooms and queue management systems work to prevent system overloads and crashes; Know from Queue Fair Experts.
Manage traffic peaks. Avoid website crashes from high demand.
Treat your visitors with unrivalled fairness.
Queue-Fair is the original virtual waiting room for busy websites, invented by us and originally patented in 2004. When your site has more visitors than it can handle gracefully, the excess visitors are automatically sent away from your webservers to a branded online queue - it then sends visitors back to your site in first-come, first-served order at the rate that you desire.
We handle the world's largest queues. We queue hundreds of thousands of people every day.
By using the world's most accurate, highest quality, most powerful and best value Virtual Waiting Room platform, you ensure that your site can keep selling at its optimum transaction rate. Your site visitors, shoppers, ticket buyers, and app users always get the responsive experience they require, even when you are really busy. They won't see a crashed site.
‘The value for us has been very high. The help was professional, the support was superior, and they even joined our meeting to watch over with us all as the queue went live. It was great!’
‘We work with some of the biggest brands out there and with that comes a large demand during sales and drops. We need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. Queue-Fair was not only very easy to implement - in a day! - and ran smoothly, but also the team understood our needs and were able to work with us to achieve our goals.’
‘A fabulous virtual waiting room solution with an amazing support team. Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday. The business really likes it. Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too.’
‘Simple and easy to use, with great customer service. It's easy to customise Queue-Fair in your brand. Queue-Fair protects our client events from a stampeed during on sale period.’
‘The people at Queue-Fair went above and beyond to help us implement their queuing system within one day. With over 25,000 people in the queue, they helped us manage traffic during our high peaks. Queue-Fair does what it is meant to do; queue people at a competitive price. We are happy with the Queue-Fair system and will keep using it during future events.’
‘Queue-Fair is a solid platform with great customer service. Their robust and fair queueing system took away a lot of the stress of running a flash sale. There's nothing to dislike! Give it a go, you won't be disappointed.’
‘We run an online booking site for athletic events. We needed a solution that would help us cope with the load of lots of people trying to be the first to book. Queue-Fair's PreSale page held the load away from our servers before the bookings opened, and then placed people fairly into an online queue, feeding the visitors back to our site at the rate we chose. The solution and support is excellent, perfect for our needs and at an affordable cost too. We're delighted with the system and it's full of useful features, like the capability for people in the queue to switch devices without losing their place. Our visitors even tell us this is a good idea to control the traffic to our site. Having started with a specific event, we are now happily protecting our whole site with Queue-Fair.’
‘Brilliant! We are very happy and satisified with Queue-Fair, it is wonderful to have this level of support. The service is working perfectly - we sold thousands of tickets in no time at all, and Queue-Fair helped us manage traffic during high peaks! We are recommending Queue-Fair to our service partners too. I am really happy!’
‘I love it when stuff just works. Everything has to be right first time - and with Queue-Fair it was! It does what we wanted it to do and it did it well. It meant one less thing to worry about on what was hitherto a stressful day, and that was worth the price of admission alone. I contacted a non-UK company and they just bombarded me with calls, but Queue-Fair got us all the way from initial contact to full live deployment in less than two hours - on a Saturday! I'm very impressed - deliriously happy and ecstatic. Our social media interactions went up 800%. Perfect. Excellent. The person that invented this is a genius!’
‘We needed a solution for Black Friday! Queue-Fair was happy to suit a solution for our need for this occasion, offering a great rate and excellent customer service. We could set up our own personalized waiting page room, our own entrance rate, all well-tailored to our measure. If you need a tailor-made solution that won't empty your pockets, Queue-Fair is the way to go!’
‘An easy-to-use tool and a responsive team. Every Saturday we offer a limited number of products for pre-order, creating a massive and rapid overload of the server. We had to find a solution to absorb the traffic and make our customers' shopping experience more fluid. The tool was easy to set up on my website. Their documentation is complete and accurate. ’
‘A great solution for efficient queueing backed by competent and amazing professionals. Queue-Fair is very user-friendly and simple to integrate. Their team helped us every step of the way. Thanks to Queue-Fair we were able to provide our users with a good-looking and functioning automated queue. They have a beautiful administrative dashboard. We are glad we found Queue-Fair and that we can count on them for our business needs. We love the service!’
Even the world's biggest companies get overwhelmed by peaks in demand, particularly sudden peaks. Systems architects make decisions based on expected demand and usual traffic rates. It is usually not possible to scale the tech serving your site on demand to prevent a website crash. All webservers have limits, and when they are exceeded, your visitors experience a crashed site.
More Orders
People who have been queued are keener to purchase and buy more - as much as 20% more in each shopping cart, according to our customers.
More Customers
Queue-Fair means you can serve new customers even when your servers are too busy to handle them. People who see an error page or no response at all from your site are unlikely to return - but you can reach all these people with Queue-Fair.
More Fair
Our unique synchronized people ahead counter means that people in the queue can always see that it is moving fairly.
More Ethical
Fairness matters to your visitors, and of course to us! We ensure no-one loses their place in our original first-come, first-served queues, and that visitors arrive at your site in the same order that they joined the queue. That's why we invented it in the first place.
More Fun
Animated progress bars in a range of brand-matching styles. Our unique synchronized ticking People Ahead Counter shows visitors that the queue is always moving forward, and always moving fairly.
Safeguard your website from crashes, peaks, bots and also your company's ethical reputation
More Safe
Discover the wealth of security features available with Queue-Fair to protect your site, app or NFT drop from malicious use.
More Responsible
Our wonderful customers tell us we're lovely people and a pleasure to deal with - and that's what really matters to us. We created the Virutal Waiting Room to make the world a fairer place, so you can be sure of our core values. We always put our customers first. Always.
More Value
Our proprietary process is cheaper to run than any other method. We pass on the cost savings to you. This also allows us to give you more on our Free Tier service than any other provider.
More Speed
Our process means we run the fastest queue servers in the world, and offer unlimited queue capacity on all our service plans.
More Opportunity
Keep the customers that you would lose to your competitors during costly down time. Use your queues to show product slideshows, videos or personalised marketing content to your visitors while they wait.
More Equitable
Our PreSale randomiser prevents touts & scalpers from snapping up all your tickets or stock, and we can use the queue to enforce one-order-per-customer for you too.
More Reliable
We run the most accurate Virtual Waiting Room service and will send you the exact right number of people each and every minute - the key to stable load on your servers. Unlike other providers our queues turn on the very instant that you need them too.
Adapters in every major web server language. Secure Plugins for every major ecommerce platform. Or, add Queue-Fair to your site with JavaScript with one line of code on your page - or no lines at all with Google Tag Manager.
You can also run Queue-Fair at the Network-edge, running on your CDN or Cloud Services provider before requests reach your origin server.
Adapters available for your busy iOS, Android and React Native apps too.
Find out why Queue-Fair is the most widely-integrated queue platform on earth.
Protect your e-commerce site from costly down time
Queue-Fair helps you reach the customers that would be lost when your systems are overloaded, so your site or app can keep selling at its optimum transaction rate.
Sell all your tickets in one day safely and securely
Prevent the dreaded Refresh Refresh Refresh that kills your servers and damages fan loyalty. Show them that you care about their experience with our fair queue.
Cope gracefully with events, registrations and enrolments
You needn't scale your systems just for one busy day a year. Queue-Fair is fair and transparent for your students - who can go away and come back later without losing their place.
Handle massive public demand effortlessly and safely
Why stress out your IT department or your stakeholders? Conserve your resources and cope with any level of demand gracefully with Queue-Fair.
Invented and originally patented in 2004, Queue-Fair is the original Virtual Waiting Room, providing online queue management for busy websites and apps.
2024 The Fair Queue People Ltd. - All Rights Reserved.
Part of the Orderly family of queue solutions - OrderlyQ - OrderlyStats - WeQ4U